RETURNS

14 days cooling-off period

You have a cooling-off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. You have 14 days from the moment of return notification to return the product. The product can only be returned unused and, if possible, in its original packaging.

The return costs for returning the order are at your expense.

We will credit the amount within 14 days.

You can also use the model form.

The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer reports the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer proves that he has returned the product, whichever is the earlier. The entrepreneur shall use the same payment method that the consumer used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.

Returns

Contact customer service

You will receive a return form by email

Fill in the form, stating your order number.

Please return the form + item to the following postal address:

FH Prens
Pleidenplantsoen 22
1973BV Ijmuiden
VAT no. NL002490348B52

info@fh-drogisterij.nl

Defective upon receipt

If your item is defective upon receipt, we request that you contact our customer service as soon as possible. We will offer you a suitable solution.

Contact customer service

You will receive a return form by email

Fill in the form, your order number/invoice number.

Please return the form + item to the following postal address:

FH Prens
Pleidenplantsoen 22
1973BV Ijmuiden
VAT no. NL002490348B52

Email: info@fh-drogisterij.nl